At Fishing Journey Shop, we stand behind the quality of our freshwater fishing gear. We want you to be completely satisfied with your purchase of rods, reels, lures, tackle, and accessories. If you’re not happy with your item for any reason, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. All returned items must be in original, unused condition with all original tags and packaging intact.

Please Note: For hygiene and safety reasons, certain products cannot be returned or exchanged once opened, including:
  • Freshwater Terminal Tackle (opened packages)
  • Freshwater Lures that have been removed from packaging
  • Personalized or custom fishing equipment

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item you wish to return or exchange
  3. We will email you a Return Merchandise Authorization (RMA) number and return instructions
  4. Package the item securely with the RMA number clearly visible on the outside of the package
  5. Ship the item to the address provided in your return instructions

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)
  • Original shipping fees are non-refundable

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, we will refund the difference to your original payment method
  • Standard shipping rates apply for exchange shipments

Return Request Email Template

Use the following template when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fishing Journey Shop Customer Service, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return/Exchange: [Please specify reason] Please send me the return instructions and RMA number at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a replacement or refund and provide a prepaid shipping label if needed.

Fishing Journey Shop
3211 Nancy Street, Raleigh, US 27604
Email: [email protected]
Please include your order number in all correspondence.

We appreciate your trust in Fishing Journey Shop for all your freshwater fishing needs. Our commitment to quality extends beyond our products to every aspect of your shopping experience.

Happy fishing!

The Fishing Journey Shop Team