At Fishing Journey Shop, we’re dedicated to ensuring your fishing adventure begins with confidence. Our comprehensive shipping and returns policy is designed to provide clarity and peace of mind as you gear up for your next freshwater fishing expedition.

Shipping Information

Order Processing

We pride ourselves on quick order processing. All orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.

Shipping Methods & Timeframes

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after shipment $12.95 DHL or FedEx
Free Shipping 15-25 business days after shipment Free on orders over $50 EMS

Note: Delivery times are estimates and may vary based on destination. Some remote areas in Asia and other regions may experience longer delivery times or may not be serviceable.

International Shipping

We ship globally, with the exception of some Asian countries and remote regions. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

We stand behind the quality of our freshwater fishing equipment and want you to be completely satisfied with your purchase of rods, reels, lures, tackle, and accessories.

Return & Exchange Timeframe

You may return or exchange most items within 15 days of receiving your order. All returned items must be in original, unused condition with all original tags and packaging intact.

Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or exchanged once opened:

  • Freshwater Terminal Tackle (opened packages)
  • Freshwater Lures that have been removed from packaging
  • Personalized or custom fishing equipment

How to Initiate a Return or Exchange

1. Contact our customer service team at [email protected] within 15 days of receiving your order.
2. Provide your order number and details about the item you wish to return or exchange.
3. Receive your RMA number – We will email you a Return Merchandise Authorization (RMA) number and detailed return instructions.
4. Package the item securely with the RMA number clearly visible on the outside of the package.
5. Ship the item to the address provided in your return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)
  • Original shipping fees are non-refundable

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • If the exchange item is of higher value, you will be charged the difference
  • If the exchange item is of lower value, we will refund the difference to your original payment method
  • Standard shipping rates apply for exchange shipments

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [email protected] with photos of the product and packaging. We will arrange for a replacement or refund and provide a prepaid shipping label if needed.

Contact Information

Fishing Journey Shop
3211 Nancy Street, Raleigh, US 27604
Email: [email protected]

Please include your order number in all correspondence.

We appreciate your trust in Fishing Journey Shop for all your freshwater fishing needs. Our commitment to quality extends beyond our products to every aspect of your shopping experience.

Happy fishing!
The Fishing Journey Shop Team